Policies

Scheduling

Sessions are by appointment only, including evenings for your convenience.  If Dr. Stone is unavailable to take your call, please leave a message and she will respond as quickly as possible.  It is helpful for her to know if someone has referred you.  Of course, self-referrals are always welcome.

Reports

If you request a consultation letter be sent to your referring provider, Dr. Stone will discuss the content during your initial evaluation.

Dr. Stone does not perform psychiatric evaluations for legal purposes such as establishing grounds for a personal injury claim, or for the sole purpose of obtaining social security disability income.

If you have any further questions, please contact the office.

Refills

Please request refills through your pharmacy at least two business days in advance.  Prescriptions are not refilled on the weekends

Telephone Calls

There is no charge for necessary calls, although Dr. Stone may need to see you in person before recommending any changes in treatment.  Most calls are answered before 4 pm on the day they are received.  If your call goes to voice mail, please leave a number where you can be reached and the best time to call. 

Email communication is not an option because of confidentiality concerns and to comply with HIPPA regulations

Missed Appointments

Dr. Stone understands that occasionally patients will need to cancel or reschedule appointments.  Usually this is no problem, but to keep the practice running smoothly, she requires notice of any cancellation a minimum of 24 hrs in advance or you will be billed at the usual fee.  Continuity of care is important to ensure quality psychiatric care.  If too many appointments are missed or cancelled, this may make ongoing treatment impracticable.

What to do in a psychiatric emergency

Page Dr. Stone if it is during regular business hours (8:00-5:00 pm).  Calls after hours are handled by an answering service, call the office line at (704) 948-3810.  They will notify Dr. Stone of your call and instruct you on how to reach a psychiatrist for an emergent psychiatric evaluation.  This topic will be reviewed in detail during your first visit.

13123 Rosedale Hill Ave.

Huntersville, NC  28078

704-948-3810

Insight Psychiatry Inc., Dr. Robin Stone

13123 Rosedale Hill Ave., Huntersville  NC  28078  -  704-948-3810